Service and Parts

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Our goal is to keep customers up and running, whatever it takes. With more technicians, more trucks, and three accessible locations blanketing New England, we're usually within a short drive of your facility. Mass Crane and Hoist's round-the-clock 24-hour emergency service offers unparalleled response time and expertise.

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Getting your Equipment Back Up and Running

Our technicians are the most efficient problem solvers in the industry, backed by an innovative parts inventory system which assures that trucks are stocked with the parts you need. Our inside service department has a combined 100+ years in the industry, while our service technicians average 15 years' experience in the field. We draw from this to support our field technicians, diagnosing and troubleshooting issues efficiently, solving problems and getting you back in production quickly.

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Keeping your Equipment Safe

Mass Crane's innovative and proprietary Tracker software ensures that the crane and hoists in your facility are periodically inspected for OSHA compliance and the necessary preventative maintenance is completed. This allows you, the customer, to focus your time and attention on other, more important items. Once you put us in charge of your regular inspections, we take it from there. Yearly, bi-annually, quarterly, or even monthly, we will set up a program that fits your production schedules and keeps you compliant, but more importantly, keeps your operators safe.

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Retrofit and Modernization

Mass Crane and Hoist is one of the few crane companies in the region that also offers turn-key retrofit and modernization services for older cranes. These services include:

• DC to AC Upgrades
• Crane Relocations and Modifications
• Hoist Replacement
• Electrifying Manual Systems

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The Fastest, Most Connected Parts Department in New England

Some of our competitors offer service, but they cannot combine it with instant parts availability that shortens your downtime. We carry the largest crane and hoist parts inventory in the Northeast. We are a distributor for MANY of the common crane and hoist manufacturers. Because of this, if we don't stock the part you need, we can get it for you quickly and economically.

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